Mountain Lion 101 : Mac OS X Support Essentials 10.8
This three-day, hands-on training course provides an in-depth exploration of troubleshooting for Mac OS X 10.8. The course will give you a tour of the functionality of Mac OS X and show you the best methods for effectively supporting users of Mac OS X systems. A combination of tuition and hands-on case study exercises provide practical, real-world experience that you can take back to your workplace.
How will I benefit?
On completion of this course you'll be able to:
- Effectively support users of Mac OSX
- Deal with user queries quickly and effectively, saving time and money.
- Gain highly valued Apple Technical certification to demonstrate your committment and endorse your expertise to both users and potential client
What will I learn?
- The troubleshooting process for Mac OS X and how to become more efficient with available tools and resources
- Mac OS X 10.8 features in depth, including how to find additional information
- How to prepare for the examination for Apple Certified Support Professional certification
The Apple Certified Support Professional (ACSP) 10.8 certification is granted on successful completion of the Mac OS X Support Essentials v10.8 exam.
The exam fee is included in the course price and can be taken on the afternoon of the last day of the course or later on one of our Apple Exam Sessions.
Apple Certified Technical Coordinator (ACTC) 10.8 certification is granted on successful completion of both the Mac OS X Server Essentials v10.8 exam and the Mac OS X Support Essentials v10.8 exam. We also offer the Server Essentials course. To find out more about Apple Technical Certification on their website
|1||Installation||Prepare and partition the drive, install OS X Mountain Lion, use the installer log files to verify a successful installation, configure OS X Mountain Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.|
|2||User Accounts||Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.|
|3||File Systems||File systems supported by OS X Mountain Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.|
|4||Data Management||The root volume, file system layout, preferences, frameworks, file types unique to OS X Mountain Lion (i.e. resource forks and packages), Spotlight, file archives, disk images. Archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.|
|5||Applications and Processes||Applications supported in OS X Mountain Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.|
|6||Network Configuration||Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.|
|7||Network Services||Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.|
|8||Peripherals and Printing||Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.|
|9||System Startup||Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.|
Old Broadcasting House, Leeds
Old Broadcasting House, Leeds
More information about this course
Apple Authorised Training
- This is an Apple Authorised course. The price includes the core text and the examination voucher fee. The exam session begins at approximately 3:00 pm on the final afternoon.
- A pass in the exam leads to Apple Certified Technical Coordinator (ACTC) 10.8 status
- More details are on the Apple website
Attending the course:
- The course starts at 9:30 am on the first day and 9:00 am on subsequent days. Each day finishes at 5:00 pm.
- We're open from 8:30 am for coffee, papers and magazines and WIFI.
- Important things like great coffee, tea, water, biscuits, mints and lunch are provided.
- The course takes place in our Apple training suite so there's no need to bring anything with you
- The price published is fully inclusive of the core text and the examination fee.
- We don't charge VAT (we're part of Leeds Metropolitan University so our courses are zero rated)