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Home > Courses > Technical > Snow 101: Mac OS X Support Essentials v 10.6

Snow 101: Mac OS X Support Essentials v 10.6

Price:

£825
Click here to find out how you can get 60% off the price of this course

Course duration:

3 days

Course dates:

Monday 6th September 2010Wednesday 17th November 2010
Looking to get a quote?

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Recommended for:


Help desk specialists, technical coordinators, service technicians, and others who support Mac users. Technical support personnel in businesses that use Macs for general productivity or creative design. Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs.



You will learn how to:


The troubleshooting process and how to become more efficient with available tools and resources. Mac OS X 10.6 features in depth, including how to find additional information. How to prepare for Apple Certified Support Professional certification

os-x-support-final



Other people who have done this course say:


"The course was excellent and I learnt a lot in a short space of time"

"Very enjoyable course with the right amount of information and practical work. Overall a top class course" Richard

"The course enabled me to gain useful insight into Mac Support......the tutor was excellent and extremely knowledgeable"

"Good, well laid out course" Peter

"The tutor has been very helpful and the learning facilities have been excellent"

"Course pitched at the right level and Jeremy was an excellent tutor"



Course outline:


The Apple Certified Support Professional (ACSP) 10.6  certification is granted on successful completion of the Mac OS X Support Essentials v10.6 exam. The exam fee is incuded in the course price and will be undertaken a number of weeks after the course. Apple Certified Technical Coordinator (ACTC) 10.6  certification is granted on successful completion of both the Mac OS X Server Essentials v10.5 exam and the Mac OS X Support Essentials v10.6 exam. For further details please visit: http://training.apple.com/certification/macosx

Day 1
Lesson Description
1 Introduction Prepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation, configure Mac OS X with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem
2 User Accounts Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault
3 Command Line & Automation Command line essentials including navigation and file manipulation. Basic scripting and automation using the shell, Automator and Applescript
4 File Systems File systems supported by Mac OS X, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management
Day 2
Lesson Description
1 File Management The root volume, file system layout, preferences, frameworks, file types unique to Mac OS X (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine
2 Applications Applications supported in Mac OS X, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp
3 Network Configuration Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements
Day 3
Lesson Description
1 Accessing Network Services Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a Mac OS X client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues
2 Peripherals Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues
3 Startup Process Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launched and login window startup items

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